| What are merchant payment processing services |
| What are merchant payment processing services? |
Merchant payment processing program enables your client to receive payment in exchange for the goods and services that they provide to their customers. These payment forms include credit, debit, gift and pre-paid cards.
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| How do I get started? |
| How do I get started? |
Contact your relationship officer at any one of our branch locations. Your relationship officer will refer you to our Paymentech representative. You will be contacted by the representative within 24 hours to complete a merchant application and find out what types of payment solutions you would like to accept (i.e. Visa, MasterCard, Discover, American Express, etc.).
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| How long will it take to receive payment for Visa and MasterCard transactions? |
| How long will it take to receive payment for Visa and MasterCard transactions? |
Visa and MasterCard sales are processed and transferred via ACH into the merchant’s business checking account within two business days from the time the daily batch is closed.
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| How long does it take for a business to be set up so they can start processing payments? |
| How long does it take for a business to be set up so they can start processing payments? |
It generally takes only two or three business days from receipt of a completed application package for a business to be fully operational.
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| What payment types are accepted with Paymentech’s Merchant Payment Processing Program? |
| What payment types are accepted with Paymentech’s Merchant Payment Processing Program? |
Merchants will be automatically set up to accept Visa and MasterCard. We will also offer Discover, American Express, Diners Club, TeleCheck Electronic Check Acceptance Services, Debit Cards and Electronic Benefits Transfer (EBT).
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| What about additional equipment? |
| What about additional equipment? |
We can usually reprogram most types of terminals to dial into our network. If the merchant does not have point-of-sale (POS) equipment, or has equipment that is incompatible with our system, we offer many types of POS terminals with very competitive lease, rental or purchase options.
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| What type of equipment is needed? |
| What type of equipment is needed? |
Since business needs vary, our Merchant Services Representatives will offer assistance in selecting the right terminal or software for your business. We offer a full range of equipment and software solutions to fit any business requirements. Our merchant services specialists will help the customer choose the right solution to fit their business needs.
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| How would a customer receive assistance with their terminal, statement, or any other merchant payment processing services? |
| How would a customer receive assistance with their terminal, statement, or any other merchant payment processing services? |
Paymentech offers a toll-free customer service number to assist customers 24 hours a day, 365 days a year.
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| What is a merchant’s rate? |
| What is a merchant’s rate? |
Paymentech is the largest merchant processor in North America and is therefore able to offer the most competitive rates in the marketplace based on business type, activity and volume. We customize all merchant rates. A Paymentech Representative will be able to quote a rate upon receipt of three months of merchant statements from your current provider.
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| How do I order supplies and how much will they cost? |
| How do I order supplies and how much will they cost? |
We offer free supplies with a toll-free number.
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| What do I do when my terminal stops working? |
| What do I do when my terminal stops working? |
We offer free equipment replacement services*
*Free equipment replacement excludes equipment damaged from dropping or liquids
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